Last Updated: [02/07/2026]
Shepherd Hardware Products (China) Co., Ltd. ("Shepherd Hardware", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or interact with us.
We may collect and process the following types of personal information:
| Category | Examples |
|---|---|
| Identity Data | Name, job title, company name |
| Contact Data | Email address, phone number, WhatsApp number, WeChat ID, postal address |
| Technical Data | IP address, browser type, device information, operating system |
| Usage Data | Pages visited, time spent, links clicked |
| Marketing Data | Preferences, feedback, survey responses |
| Enquiry Data | Product interest, specifications, project details, uploaded files |
We collect information through:
| Method | Description |
|---|---|
| Direct Interaction | When you fill in forms on our website, request a quote, download catalogues, or contact us via email, phone, or WhatsApp |
| Automated Technologies | When you browse our website, we automatically collect technical data through cookies and similar technologies |
| Third-Party Sources | When you interact with us through trade shows, industry events, or referrals from business partners |
We use your personal information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To respond to your enquiries and provide quotations | Legitimate interest / Contract |
| To send you product catalogues and samples | Legitimate interest |
| To process and fulfill orders | Contract |
| To improve our website, products, and services | Legitimate interest |
| To send you marketing communications | Interest |
| To comply with legal obligations | Legal obligation |
We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information on our use of cookies, please refer to our Cookie Policy.
We may share your personal information with:
| Recipient | Reason |
|---|---|
| Third-Party Service Providers | Hosting, email delivery, analytics, form processing |
| Logistics and Shipping Partners | To deliver samples or orders |
| Legal and Regulatory Authorities | When required by law |
| Business Partners | Only with your explicit consent |
We do not sell your personal information to third parties.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. These include:
Secure servers and encryption
Access controls and authentication
Regular security reviews
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
| Type of Data | Retention Period |
|---|---|
| Enquiry and quote data | 3 years from last contact |
| Order and transaction data | 7 years (for tax and legal purposes) |
| Marketing preferences | Until you withdraw consent |
Depending on your location, you may have the following rights regarding your personal data:
| Right | Description |
|---|---|
| Access | Request a copy of the personal data we hold about you |
| Rectification | Request correction of inaccurate or incomplete data |
| Erasure | Request deletion of your personal data (subject to legal obligations) |
| Restriction | Request restriction of processing your data |
| Objection | Object to processing based on legitimate interests |
| Portability | Request transfer of your data to another organization |
| Withdraw Consent | Withdraw consent at any time (where consent is the legal basis) |
To exercise these rights, contact us at sales@shepherd-jm.com.
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children.
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Shepherd Hardware Products (China) Co., Ltd.
Email: sales@shepherd-jm.com
Address: SHEPHERD HARDWARE PRODUCTS (China) CO.LTD, Unit 308 & 309, Building 3, No. 3 Jianda North Road, Jiangmen, Guangdong, China, 529000